Pre-enrollment disclosure summary

Know the program before it starts.

The signed disclosure presented to an enrolled participant is versioned, hashed, timestamped, and retained. This public summary does not replace that signed document.

Program facts

Program: B2B Service Sales & CRM Specialist
Occupation: SOC 41-3091
Required hours: exactly 24.00
Mandatory cost: exactly $475.00, paid through an approved agency/ITA authorization
Required delivery: fully asynchronous; live instruction is optional
Activation: no earlier than 14 days after disclosure acknowledgment

Progress and completion

Time is credited only through prescribed learning activities with active engagement checkpoints and completion evidence. Leaving a page or browser tab open, replaying content, or remaining idle does not create additional instructional credit.

Third-party credentials

HubSpot Inbound and HubSpot Inbound Sales are offered and issued by HubSpot, not by the Academy. Both attempts are required for Academy course completion, while pass/fail and administrator verification are recorded independently.

Interim cancellation and refund policy

Interim pending written TWC/WSA direction. This policy governs on an interim basis unless and until controlling written TWC, WSA, ITA, funding-agreement, or legal direction requires an update. It does not represent or imply regulatory, ETPL, funding, or enrollment approval.

Before activation

A participant may cancel without penalty at any time before activation. If funds have not been received, the agency authorization or invoice will be voided. If funds have been received, 100% will be returned to the payer. Activation cannot occur before the 14-day disclosure lock has elapsed and the agency authorization has been verified.

After activation

Any refund will use the formula TWC determines applies to this asynchronous, 24-hour program and any more protective requirement in the applicable WSA, ITA, or funding agreement. No administrative fee will be retained unless both the controlling TWC policy and funding agreement expressly permit it.

Full-refund circumstances

A full refund will be issued when required by law or contract, including nonacceptance, Academy discontinuation that prevents completion, enrollment obtained through the Academy’s material misrepresentation, written funding-agreement direction, or cancellation before activation.

Agency funds, military service, and timing

Agency-funded refunds are returned to the payer unless that payer directs otherwise; the same funds will never be issued to both payer and participant. Qualifying military-service options required by the controlling policy remain available. Approved refunds will be fully processed within 60 days of the effective termination date, or sooner when a controlling requirement sets a shorter deadline.

Submit a cancellation or refund-review request through the signed-in records portal. Questions may be sent to robert@servicesalesworkforceacademy.com. The signed, hashed disclosure version—not this public summary—governs an enrolled participant’s request.

No employment guarantee

Training, credentials, employer review, and placement support do not guarantee an interview, job offer, wage, or continued employment.